Superb Service

Email From Client – Goldman Sachs

Subject: Goldman Sachs 2014 Run – Superb Service

From: Hickey, Eric

Date: July 1, 2014 at 6:49:21 PM EDT

Gents –

The dispatch operation produced a perfect job on the past 6 month run at Goldman Sachs. All
the adds / changes to labor orders, as well as special instructions, were responded to and
processed without a hitch. Late requests were quickly addressed with satisfaction – not
grief. Your great level of service is evident because you were always prepared, covered each
other, and eliminated mistakes through initiative and thoroughness. I truly thank you for all
your good, hard work.

As always, Joey Adams and Jose Latalladi performed reliably too.

Look forward to our next run together.

Eric Hickey